AlloReview

Stand V10 - alloreview.com

AlloReview is a solution for collecting and analyzing the voice of the customer. Instead of answering a long satisfaction questionnaire, customers can simply express themselves verbally about their experience. It only takes a few seconds and allows brands to get 4 times more feedbacks, 5 times longer than survey verbatims.
The customer's voice, emotions and intentions are analyzed in real time by our proprietary natural language processing technology, which we are now applying to various use cases involving the voice of the customer:
- Customer feedback: SNCF, BUT, Orange, Sofinco, Picard, Ankorstore...
- Employee feedback: Richemont, Capgemini and IQera.
- Callbot: Aéroports de Paris
- Analysis of calls, emails and after-sales tickets: Schneider, Bouygues and Solocal