"Does it seem counter-intuitive to steer teams towards something other than sales targets?
And yet that's what botanic® decided to do, to focus on the quality of the customer experience.

Supported for 8 years by SatisFactory, botanic® has deployed numerous actions to embody its DNA: "putting the customer at the heart of everything we do".

And it works:
- Almost 30 years in business
- 78 stores, 90% under own name
- A recommendation index (NPS) of 72/100
- And the recipe for generating +30% more in-store visits and sales from customer promoters

Would you like to find out how real-time management of the customer experience feeds group dynamics and botanic® sales?

Join us for our 30-minute workshop with Elodie PERILLAT, Customer Relations and Loyalty Manager at botanic® and Bertrand CHRISTOPHE, Sales Director at SatisFactory on Wednesday November 27 at 9:30 am in Room 1."

With Groupe Oxycare & MaPS System, discover the concrete benefits of implementing ALL-IN-ONE Product Information Management & Digital Asset Management for your eCommerce site: data centralization, automatic international product data declensions and accelerated time-to-market.

In a hyper-competitive environment, more retailers are going global to reach new customers, diversify revenue streams, and maintain a competitive edge. Still others are doubling down on their existing global presence and operations by improving their multilingual capabilities.

In this session we will be sharing the power of Language AI in the retail industry, from translating product descriptions and customer reviews, building multilingual chatbots for personalized customer service with the DeepL API, localizing marketing campaigns authentically and consistently across regions with DeepL glossaries - and much more.

Join this session for a presentation and demo to discover how retailers are using DeepL Language AI translation to scale success, drive efficiency, reduce operational costs and boost connection across borders.

UKG and YOOBIC combine the best of their technology with a 100% digital and intuitive solution that enables store managers to optimize the allocation and productivity of their resources according to their priorities and business challenges. The interaction between planning and management of multiple and/or complex activities boosts performance, improves employee satisfaction and provides a global view of efficiency at the point of sale.

As the EU's Artificial Intelligence Act (AI Act) is setting the overall legal frame for more specific certifications to be defined, understanding its implications for in-store technology is becoming increasingly crucial for the retail sector. This session will explore how the AI Act aims to safeguard customer privacy while regulating the use, deployment, and development of AI-driven solutions in retail. We'll examine the potential impact on existing technologies-from customer loyalty and promotion activities in the store to loss prevention or advanced analytics tools-and how the Act is driving new standards for transparency, ethical AI usage, and compliance in protecting customer data.

Attendees will gain insights into:
- The core provisions of the AI Act relevant to retail technology.
- How to adapt AI systems to align with the new compliance requirements.
- Case studies of successful AI implementation under the evolving regulations.

This session is ideal for technology developers, retail managers, compliance officers, and anyone interested in the intersection of AI, legislation, and retail innovation.

The conference hosted by Jocelyn Denis, Founder of Digitaleo, alongside Arthur Baribeaud, Lead Data & AI, explores the positive impact and benefits observed with the integration of Artificial Intelligence in the Retail sector. By highlighting concrete examples, the speakers will demonstrate how AI can improve customer relations, streamline processes and optimize marketing strategies.

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