Join us to discover how Mon Marché is revolutionizing audience engagement with a disruptive multi-channel strategy that guarantees optimum consumer satisfaction.

Don't miss this workshop to learn more about:
✅ The strategy behind the "En Famille" program
✅ The concrete benefits for customers and the brand
✅ Best practices for integrating a successful loyalty solution

What you'll learn:

- Key figures and insights from our IFOP study on consumer behavior and expectations in France
- An analysis of different loyalty programs among 250+ companies
- The main loyalty challenges facing companies
- Our response to new loyalty challenges: discover our Loyalty Platform

Discover our response to the new challenges of customer loyalty in this workshop led by Alexandre Plichon, Wallet & Loyalty Director and David Benainous, Sales Director Mobile & Loyalty.

RCS Business Messaging, nicknamed SMS 2.0, is an enriched messaging solution that offers more dynamic interactions between brands and their customers, while boosting customer engagement. Find out more about the possibilities offered by RCS, as well as feedback on a successful campaign carried out by the Printemps brand.

In this workshop, immerse yourself in omnichannel personalization through case studies of retail brands that have successfully enriched their customer experience via the Actito platform. Discover how orchestrating multiple channels, such as push notifications and digital wallets, ensures relevant personalization at every touchpoint. Learn how to maximize engagement, strengthen loyalty and increase customer lifetime value (CLV) through fluid, engaging interactions.

Discover how Agromousquetaires has transformed the execution of its sales strategies and strengthened the link between its field teams and points of sale by leveraging Salesforce Consumer Goods Cloud to achieve its sales and operational efficiency objectives.

70% of transformation projects in large companies fail. The transformation of after-sales service, a key driver of customer satisfaction, is no exception.

In 2020, Carrefour launched the ECOR project aimed at transforming its after-sales service to make it omnichannel, and chose the Revers.io platform to carry out the project.

Find out more about this testimonial:
➡️ How to successfully implement a customer service transformation project in a large group
➡️ How to align a cross-functional transformation project involving 5 departments (customer service, e-commerce/commerce, logistics, purchasing, finance) internally.
➡️ How to turn your after-sales service into a profit center by centralizing information and automating processes.

Conference moderated by Clément Oudard, Service Delivery Manager at Revers.io, and Sébastien Bernard, Head of Omnichannel/Trade Project Development at Carrefour.