From orchestration to execution: how LolaLiza turned its OMS into a driver of omnichannel growth and profitability

Description

How can retailers grow omnichannel sales when orders, inventory and returns must be coordinated across a central warehouse, 91 stores, an e-commerce site and multiple marketplaces? LolaLiza will share first-hand insights into its Hardis OMS deployment, covering: unified inventory visibility; order and returns orchestration; in-store ordering; marketplace integration; ship-from-store. Results achieved: 10% growth in e-commerce sales in the first year; online stockouts reduced from 10–15% to near zero; a 3% reduction in returns; a more stable, scalable platform to support continued omnichannel expansion.

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