SNCF Connect x Lemonway Customer Experience: The Keys to Scaling a Marketplace

Nov 30, 2026 | 3:20 PM - 3:50 PM
NEW TECHNOLOGIES / IA PAYMENT METHODS IT (COMPUTING)FINANCIAL SYSTEMS E-COMMERCE & OMNICHANNEL

Description

During this workshop, Ludwig DUMORTIER, Director of Payments and Fraud Prevention at SNCF Connect & Tech, will share his experience of managing and developing a large-scale marketplace. He will discuss how Lemonway, the payment service provider for the SNCF Connect marketplace, supports the teams in addressing their growth, seamless payment, and fraud prevention challenges.

Presented by

Ludwig Dumortier

Directeur Paiement et Lutte contre la Fraude

SNCF Connect & Tech

Florian Martinez

Key Account Manager

By

Suggested Sessions

10:00 AM - 10:30 AM

AI agents are bringing undeniable changes to online shopping journeys. While remaining loyal to...

Agentic commerce is booming. While autonomous flows are considered as the new frontier, Human in the loop flows are now a reality. This panel discussion aims to address the perspectives of...

Emmanuelle Fenard

Responsable business développement innovation

Credit Agricole Payment services

Responsable Innovation

Responsable Etudes et Standardisation Sécuritaires

Myriam Bourgeot

Déléguée générale

10:00 AM - 10:50 AM

Départ des visites guidées by Accenture - Place TFR

Augmented Sales Associate: Clienteling, AI Copilots, and Mobility

When AI becomes the sales associate's constant partner - enhancing service without diminishing the human touch.

10:00 AM - 10:30 AM

Engine, speed & AI: reinventing financial management

Business Unit Manager

Quentin Leblond

Mecanicus fondator

10:00 AM - 10:30 AM

From distribution to performance: how Swarovski is unlocking the full potential of its gift card

Gift cards are no longer limited to a brand’s own sales channels. Distributed through employee benefit platforms, loyalty programmes, employee reward schemes and other partner ecosystems, they help...

Corporate Gift Manager

Anaïg Williamson

Key Account Manager

*/