Loyalty & Drive-to-Store: how Marionnaud is reinventing customer relations with Insider One

Nov 30, 2026 | 12:40 PM - 1:10 PM
NEW TECHNOLOGIES / IA MARKETING & COMMUNICATION E-COMMERCE & OMNICHANNEL

Description

Discover how Marionnaud combines loyalty, data, and AI-powered omnichannel orchestration to create more relevant experiences, strengthen customer loyalty, and turn digital engagement into in-store visits and opportunities.

Presented by

Olivier Boisnard

VP revenue Southern & Central Europe

INSIDER ONE

Charles Libault

Head of CRM

Marionnaud

By

L60

Suggested Sessions

Nov 30, 2026

10:00 AM - 10:30 AM

Salle 4

AI agents are bringing undeniable changes to online shopping journeys. While remaining loyal to...

Agentic commerce is booming. While autonomous flows are considered as the new frontier, Human in the loop flows are now a reality. This panel discussion aims to address the perspectives of...

Emmanuelle Fenard

Responsable business développement innovation

XAVIER VASLIN

Credit Agricole Payment services

Responsable Innovation

Bruno Kovacs

Responsable Etudes et Standardisation Sécuritaires

Départ des visites guidées by Accenture - Place TFR

Augmented Sales Associate: Clienteling, AI Copilots, and Mobility

When AI becomes the sales associate's constant partner - enhancing service without diminishing the human touch.

Nov 30, 2026

10:00 AM - 10:30 AM

Salle 3

Engine, speed & AI: reinventing financial management

Sophie Cornay

QONTO

Business Unit Manager

From distribution to performance: how Swarovski is unlocking the full potential of its gift card

Gift cards are no longer limited to a brand’s own sales channels. Distributed through employee benefit platforms, loyalty programmes, employee reward schemes and other partner ecosystems, they help...

Olivia Moreau

Swarovski

Corporate Gift Manager

Anaïg Williamson

Buybox

Key Account Manager

Loyalty & Drive-to-Store: how Marionnaud is reinventing customer relations with Insider One

Nov 30, 2026 | 12:40 PM - 1:10 PM
NEW TECHNOLOGIES / IA MARKETING & COMMUNICATION E-COMMERCE & OMNICHANNEL

Description

Presented by

Olivier Boisnard

VP revenue Southern & Central Europe

Charles Libault

Head of CRM

By

Suggested Sessions

AI agents are bringing undeniable changes to online shopping journeys. While remaining loyal to...

Augmented Sales Associate: Clienteling, AI Copilots, and Mobility

Engine, speed & AI: reinventing financial management

From distribution to performance: how Swarovski is unlocking the full potential of its gift card

The european retail exhibition

General Terms and Conditions

Privacy policy

Cookie Policy

Terms of use

Contact

Loyalty & Drive-to-Store: how Marionnaud is reinventing customer relations with Insider One

Nov 30, 2026 | 12:40 PM - 1:10 PMNEW TECHNOLOGIES / IAMARKETING & COMMUNICATIONE-COMMERCE & OMNICHANNEL

Description

Olivier Boisnard

VP revenue Southern & Central Europe

Charles Libault

Head of CRM

AI agents are bringing undeniable changes to online shopping journeys. While remaining loyal to...

Augmented Sales Associate: Clienteling, AI Copilots, and Mobility

Engine, speed & AI: reinventing financial management

From distribution to performance: how Swarovski is unlocking the full potential of its gift card

General Terms and Conditions

Privacy policy

Cookie Policy

Terms of use

Contact

Nov 30, 2026 | 12:40 PM - 1:10 PM
NEW TECHNOLOGIES / IA MARKETING & COMMUNICATION E-COMMERCE & OMNICHANNEL