From Payment to Returns: Building a Delivery Experience That Converts

Dec 1, 2026 | 11:20 AM - 11:50 AM
PAYMENT METHODS E-COMMERCE & OMNICHANNEL CRM & CUSTOMER SERVICE SUPPLY CHAIN & LOGISTICS

Description

Cart abandonment, delivery friction, and poorly designed returns are quietly costing e-commerce businesses revenue and loyal customers. This presentation shows how treating payment, delivery, and returns as one connected journey can turn them into powerful drivers of conversion and customer loyalty. Participants will leave with practical tactics to reduce friction at every stage and, ultimately, boost conversion rates and repeat purchases.

Presented by

Lea Crouzevialle

Partner Manager

By

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